FAQ
How can I place an order?
Select the product you like, add it to your cart, and click "Complete purchase." Fill out your shipping details, select your payment method, and confirm your order.
What payment methods are available?
You can pay: by online transfer (e.g. Blik, Przelewy24), by personal pickup (cash or Blik).
How long does it take to process an order?
I prepare and ship orders within 2-3 business days of receiving payment.
What are the delivery options?
What are the delivery options?
InPost parcel locker – approximately 1-2 days, DPD parcel locker - EU
Personal pickup in Warsaw (by prior arrangement).
Can I return the product?
Yes, you have 14 days to withdraw from the contract without giving a reason. To do so, write to me at kontakt.bananumdeco@gmail.com and return the product in undamaged condition.
What to do if the product arrives damaged?
If the package is damaged, it's best to refuse it and notify me by email. If you notice damage after opening it, please contact me at kontakt.bananumdeco@gmail.com and we'll resolve the matter together.
Can I order as a gift?
Yes, I'm happy to gift-wrap your order. Just add that information in the order notes.
How can I contact you?
Write to me
or via Instagram:: @bananum.deco